1. Home
  3. Privacy Policy

Last Updated: December 6, 2025

Vel Spa (“we,” “our,” “us”) operates the Vel Spa mobile application (“App”), which provides spa booking, home service scheduling, promotions, loyalty, and customer support functions. We value your privacy and are committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and relevant international standards including the General Data Protection Regulation (GDPR).

By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following details when you use our App:

  • Full name
  • Mobile number
  • Email address
  • Gender (optional)
  • Booking information (service, therapist, branch, date, time)
  • Home service address (only when booking home service)
  • Special requests or preferences

1.2 Personal Information You Provide

When you use the App, we may automatically gather:

  • Device information (model, OS, unique identifiers)
  • IP address and log data
  • App usage analytics and user interaction data
  • Crash reports and performance metrics

1.3 Cookies and Tracking Technologies

We may use cookies or similar tools to improve app functionality, personalize user experience, and support analytics.

2. Legal Basis for Processing (GDPR Compliance)

We process personal data based on the following lawful grounds:

  • Contractual necessity (to process bookings and deliver services)
  • Legitimate interests (to improve services, prevent fraud, ensure operational efficiency)
  • User consent (for marketing communications and optional features)
  • Legal obligations (when required by law or regulation)
3. How We Use Your Information

We use your information to:

  • Manage bookings and provide spa services
  • Send confirmations, reminders, and updates
  • Personalize your experience
  • Provide customer support
  • Improve app performance and features
  • Send promotional messages or offers (optional; you may opt out)
  • Ensure safety, service quality, and operational efficiency
4. Sharing and Disclosure of Information

Vel Spa does not sell, rent, or trade your personal information.

We may share your information only with:

  • Authorized Vel Spa personnel involved in scheduling and service delivery
  • Third-party service providers (SMS/email providers, analytics platforms, payment processors)
  • Regulatory or law enforcement authorities when required by law
  • Technical partners strictly for App operation and under confidentiality obligations

All third parties are required to comply with data protection standards.

5. Data Security

We implement technical and organizational measures to protect your data, including:

  • Encrypted data transmission
  • Access controls and authentication
  • Regular system updates and security audits
  • Limited data access only to authorized personnel

While we take all reasonable steps to secure your data, no method of electronic transmission is completely secure.

6. Data Retention

We retain personal information only as long as necessary for:

  • Providing services
  • Legal and regulatory compliance
  • Internal reporting and analytics

You may request deletion of your data at any time (see Section 10).

7. Children’s Privacy

Our services are not directed at children under 13 years old.

We do not knowingly collect personal data from children.

If you believe a child has provided information, please contact us immediately.

8. International Data Transfers (GDPR Requirement)

Some of our third-party service providers (such as cloud hosting, analytics, or notification systems) may be located outside the Philippines.

When data is transferred internationally, we ensure adequate safeguards such as:

  • Standard contractual clauses
  • Secure encrypted transmission
  • Strict data protection agreements
9. Your Rights

Under the Philippine Data Privacy Act and GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request deletion (“right to erasure”)
  • Withdraw your consent
  • Object to processing (such as marketing messages)
  • Data portability (where applicable)
  • File a complaint with the National Privacy Commission (NPC)

To exercise your rights, please contact us using the details below.

10. How to Request Data Deletion or Update

You may request:

  •   Standard contractual clauses
  •   Secure encrypted transmission
  •   Strict data protection agreements

Send your request to: Velspatraditionalpinoyhilot@gmail.com

We will verify your identity and process your request in accordance with applicable laws.

11. Contact Information

For questions, concerns, or data-privacy requests, you may contact us at:

Vel Spa – Head Office

Blk 2 Lot 3, Chateau De Regina, Gen. B.G. Molina Street,

Parang, Marikina City, Philippines

Email: Velspatraditionalpinoyhilot@gmail.com

Phone: (02) 8637-5847

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Revisions will be posted in the App and will take effect immediately upon publication.

We encourage you to review this policy regularly to stay informed about how we protect your data.

Go Back To Home